Meridian Medical Management, one of the nation’s fastest-growing and premier providers of revenue cycle management and electronic medical records to large multi-specialty medical groups,  is seeking experienced professionals in the areas of revenue cycle management, EMR integration, IT, Business Intelligence, and Practice Management based in the Springfield, MA and Plano, TX offices.  We are a growing company and value the expertise professionals have in the areas of large multi-specialty and academic practices.  If you would like to learn more about joining the Meridian team, please contact us by email or forward your cover letter and resume to

M3 offers a generous benefit program including health, dental insurance, and vision insurance, life insurance, 401(k) benefits with an employer matching contribution, paid short-term disability insurance, as well as a tuition assistance program.

Open Positions:

Customer Service Representative

We are currently looking for a Customer Service Representative who will provide excellent customer service to patients and clients in our Wilbraham, MA call center. This is accomplished in a team environment and requires attention to detail, customer service skills and time management skills.  Hours are Monday through Friday from 10:00 am to 6:30 pm.

Essential Functions/Responsibilities:

•Process verbal and written inquiries related to physician services.
•Answer questions, inquiries, and concerns regarding accounts.
•Provide problem resolution and support to internal and external customers including clients, patients and third party carriers.
•Maintain acceptable/baseline level of customer calls processed per week.
•Verify patient eligibility.
•Work with contacts in various departments on patient billing and credit issues.
•Requests backup documentation as needed to bill, rebill or resubmit claims.
•Complete correspondence responsibilities including written letters/forms and telephone contact.
•Handle sensitive and confidential information in a professional manner.
•Follow Company and Client Specific Guidelines.

Education and Experience:
•High School Diploma required, Associates degree preferred.
•Minimum of six months of customer service experience.
•Minimum of six months of work experience in a medical billing or physician office setting

•Prior experience with Microsoft Word and Excel.
•Prior experience with various computer software and demonstrated ability to navigate through computer systems.
•Experience analyzing medical insurance data.
•Working knowledge of medical billing process/concepts.
•Experience meeting deadlines through applied time management and organization skills.
•Prior experience resolving customer issues.
•Prior experience and knowledge of IDX billing system software.
•Experience in third party billing; knowledge of insurance industry.
•Working knowledge of medical billing process/concepts.
•Ability to read, analyze and interpret Explanation of Benefit (EOB) forms.
•Desire to work as a team player.
•Strong verbal and written communication skills.
•Ability to effectively communicate with multi-level personnel, medical professionals, clients, public and other representatives of the business.
•Strong interpersonal skills.

Cash Applications Specialist

Meridian Medical Management is a leading provider of outsourced revenue cycle, EMR and IT support services to multispecialty and academic practice plans, with over 1,500 physicians served. We are unique in the industry by providing our clients a full suite of integrated business and IT solutions, including revenue cycle management, EMR deployment, support and business intelligence. We utilize the latest versions of the GE Centricity Business Suite of products, and maintain our own internal, U.S. based IT programming and implementation team to provide best in class customer service.

We are currently looking for a Cash Applications Specialist will be responsible for posting health insurance explanation of benefits, working closely with third party vendor and clients, and balancing monthly cash reconciliation tools.

Essential Functions/Responsibilities:
Posts manual and ERA payments and adjustments while ensuring all deposits are balanced on a daily basis.
Resolve any unpostable deposits and processes refunds.
Work closely with third party vendor and clients via written emails and conference calls.
Prepare Month-end reports as necessary.
Sorts mail and processes requests for information; refers claim resolution issues to appropriate departments.
Perform Quality Assurance to meet and maintain performance standards.
Follow company policies and procedures.
Maintain acceptable work volume per day.
Responsible to sort, follow up and track work flow.
Organize and prioritize work items
Show willingness to work toward departmental and organization wide objectives to insure quality results.
Requires ability to process confidential data in professional manner

Experience and Qualifications:
High School Diploma or equivalent.
Requires familiarity of health insurance Explanation of Benefits /EOB, proficient using medical billing systems.
General computer experience using Microsoft Word and Outlook, excellent excel skills.
Ability to perform routine mathematical calculations.
Ability to navigate through various computer programs.
Ability to approach problems/decisions analytically.
Experience meeting deadlines
Strong communication and interpersonal skills
Excellent organizational skills
Self-starter with ability to learn quickly
Desire to work in team environment
Medical Coding knowledge (CPT, ICD-9)
Knowledge of Electronic Remits (ERAs)

Regional Sales Director-Northeast Region

Meridian Medical Management is a solely focused Revenue Cycle Management firm catering to large multi-specialty and academic practices. We are privately owned and supported by a well-established private equity firm. Our service model is a complete, end-to-end RCM outsourcing offering. Our objective is to provide our clients with superior professionals, a proven RCM process, and advanced technology to drive value-based performance and quality patient care. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, and physicians—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Responsibilities include:

•Network with target market executives of healthcare and practice institutions
•Networking with consulting firms and non-competitor companies to identify and develop leads and market/industry insight.
•Identify opportunities that can lead to growth into targeted new service offerings
•Work with internal professionals to manage the sales process
•Show competency in developing a lead, moving the lead along the sales process, and identify and execute on a path to closing the prospect. A team of professionals will be involved in all deals to support the sales processes as a whole.

Essential Duties
• Coordination of RFP responses and proposal development.
•Writing, editing and development of presentations and proposals as well as project management of RFP proposal response generation.
•Update and maintain prospect, competitor & client records in SalesForce
•Assist in generation of pipeline and other sales reports in an accurate and timely manner
•Attend national sales show, including the MGMA, HFMA, HIMSS, etc.

Knowledge and Skills:
•Understand and communicate the value proposition of Meridian.
•Understand and communicate Meridian’s complete portfolio of solutions.
•Have a firm grasp on RCM outsourcing
•Understanding of population health and PCMH
•Able to develop executive level value-based responses to prospect inquiries
•Reputation for being honest, forthright, and trustworthy. Also, taking responsibility for own mistakes and maintaining high standards of ethical conduct
•Understand the organization’s strengths and weaknesses as compared to competitors; understand industry and market trends affecting the organization’s competitiveness; have an in-depth understanding of competitive products and services within the marketplace.

•5+ years related sales and management experience in large, complex RCM deals.
•Familiar with industry tools used in responding to proposals and large complex institutions.
•Excellent oral and written communication skills.
•Must demonstrate creative problem solving skills.
•Bachelor’s Degree – Master’s preferred.
•Demonstrated lead development and closing experience.
•Experience in dealing with healthcare executive and physician decision makers.
•Territory will include the eastern half of the US, with focus on primary targets in the Northeast and secondary targets in the southeast and Midwest.  Position is preferred to be based in the Northeast.

Meridian Medical Management is an Equal Opportunity Employer M/F/D/V/Drug Free Workplace

Please  forward your cover letter, resume, and salary expectations to