2018 CLIENT FORUM FOXWOODS RESORT CASINO, MASHANTUCKET CT   WEDNESDAY, MAY 2, 2018  7:00pm   Customer Appreciation Happy Hour THURSDAY, MAY 3, 2018 8:00am - Registration & Breakfast 9:00am - Opening Remarks 9:30am - Key Note 10:45am - Break 11:15am - Breakout Sessions 12:00pm - Lunch 1:15pm - Breakout Sessions 2:15pm - Breakout Sessions 3:00pm - Break 3:30pm - Breakout Sessions Key Note Next Level Service Over the last decade, nearly every healthcare organization has come to the realization that the Patient...

By L. Albert Villarin, MD, FACEP Next time you are traveling, pay attention to the world of automation we live in. I checked in for my flight from the comfort of my smartphone. The Uber app sent a ride, directing the driver exactly where to drop me off. As I entered the airport, an automated tram drove me to my terminal, where a kiosk later allowed me to order a meal. Beyond travel, it’s advancements in...

Medicare’s Merit-based Incentive Payment System (MIPS) program recently passed an important milestone: October 2 was the date by which providers must have begun collecting – but not reporting – quality measures to be eligible for a MIPS bonus in 2019. While the calendar has already moved past that date, it is likely that many providers still have not taken the steps necessary to succeed under these new regulations imposed by the federal government. A number of...

Claudia Maiorana, Director - Account Management How many different journeys is your organization taking to get to what you think is a shared destination? People within organizations are frequently travelling different paths – certain they are working towards the same goal, but when asked, that is often not the case. Aligning team members to meet the organization’s most important goals is an active process that requires lean thinking. Sometimes associated with manufacturing, most notably Toyota, lean processes...

Dan Reber, VP of Product Strategy and Development, PrecisionBI Earlier, we talked about the four pillars that serve as cornerstones for successful business intelligence (BI) initiatives: Self-Service, Collaborative, Enterprise and Automated. To fully appreciate how they work together, it is important to understand how each one functions and its role. We will start with Self-Service BI. Self-Service BI helps people get the information they need, turning raw data into actionable insights. Simply put, it enables non-technical people...

Jonathan Sharr, Senior Decision Support Analyst, Middlesex Hospital A community hospital based in Middletown, Conn., Middlesex Hospital strives to provide the safest, highest-quality healthcare, and the best experience possible for our community. Our position as the state’s first Mayo Clinic Care Network member demonstrates our commitment to improving care through innovation and collaboration. To do that, we need actionable data not just within the hospital, but also across our physician practices. Multiple disparate systems complicate the...

L. Albert Villarin, MD, FACEP Information is critical to delivering care and dozens of decisions per day are based on the what data is available at that time. Several industries, including travel and automotive, have been years ahead of healthcare in incorporating technology to gain insight and guide decisions. When you check into a hotel, they seem to know you and your preferences, including when you last stayed with them, if you prefer a higher floor...

Revenues collected are the lifeblood of any healthcare organization and the efficiency of how they are processed dictate its ability to grow. With each claim, there is room for human error and data-driven, manual processes that are ripe for change. Robotic process automation (RPA) is transforming revenue cycle management, bringing it to the next, more efficient, level. In fact, McKinsey & Company found that more than one third of tasks in the healthcare industry could...

Samantha Sizemore, Director of Operations, Holston Medical Group As a 150 provider, independent multi-specialty practice, Tennessee’s Holston Medical Group (HMG) strives to improve performance measures across its 26 locations. We all need to make the most of our resources and HMG looked to analytics as a means to do just that. Being part of a successful, physician-owned Accountable Care Organization (ACO) has also increased our need for insightful data. Our organization has been working with OnePartner...

Dan Reber, VP of Product Strategy and Development, PrecisionBI Healthcare organizations are plagued with multiple systems that are home to troves of information. Some of these solutions speak to each other; however, most do not, leaving data siloed and unable to be used in an impactful way. Healthcare business intelligence (BI) can assist by enabling access to and easy analysis of information to optimize decisions and performance. Using BI, you can report on key business and...